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Privacy Policy

We reserve the right to modify or amend this privacy policy at anytime and for any reason. The modified or amended privacy policy will be posted to our website. Last revised 09/01/2023.

In general, you can visit Lincoln Heritage Life Insurance Company on the internet without telling us who you are or revealing any information about yourself. Our web servers collect the IP addresses, not the e-mail addresses of visitors. This information is gathered to measure the number of visits, pages viewed, etc. Like many websites, we use “cookies” to deliver more relevant product messages based on pages viewed while visiting our site or other preferences you make known during your visit. Please refer to the following “How we use ‘cookies'” section for information about cookies and how we use them.

We use all of this information to help us create a better experience for users of our website. There are times, however, when we may need information from you to respond to your inquiry or allow you to access specific account information. We collect no more personal information than is necessary to provide superior service.


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information about your visit.

We primarily use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with an improved content experience. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can generally offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors so that we can improve or customize our website experience for a single user or for all users in general and to serve additional information outside of our website. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business and provide you with a more custom content experience.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome or Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify how your browser manages cookies. If you turn cookies off, you will still be able to gather the information you need and have a typical website experience when visiting us, but we will not be able to serve content to you based on your activity.

This cookie management strategy is global in nature meaning that all cookies from all sources are managed the same way. You may also choose to manage cookies from different sources in unique ways. From time to time our third-party service providers require that we provide our site visitors who do not use global cookie management strategies the opportunity to use the cookie management options that they offer. When this is the case, we will post links to their policies and procedures in this section of our privacy policy.

Google Analytics Opt-Out –

Network Advertising Initiative Opt-Out –

There are times, however, when we may need information from you to respond to your inquiry or allow you to access specific account information. Typically, this may include name, email address, mailing address and phone number but could also include answers to qualifying questions, credit card information and social security numbers. Our goal is to collect no more personal information than is necessary to provide superior service.


Outside of normal business-related communication, we may ask site visitors to opt-in to receive e-mail newsletters, new product announcements or other messages designed to make them aware of other opportunities that may be of interest. If you opt-in to receive these emails, we may send you periodic e-mails as we deem appropriate. If you would no longer like to receive these messages from us, you can opt-out at any time by following the instructions that will be included within the email we send. We will record your opt-out preferences as soon as we receive them but please note that due to email production schedules you might receive emails already in production at the time you opt-out.


Lincoln Heritage Life Insurance Company recognizes the confidentiality expectations of our applicants, policyholders, and beneficiaries. When you apply for insurance or file a claim, you disclose a certain amount of information about yourself to us. We believe it is important you know how we treat the information about you we receive.


We will not sell personal information to third parties.
We will collect only information necessary or relevant to our business.
We will use only legitimate means to collect information.
We will only make personal information available:

  • to regulatory or other government authorities
  • as authorized by you
  • as otherwise permitted by law

We restrict access to nonpublic personal information to those associates who need to know to provide you with excellent customer service

Lincoln Heritage Life Insurance Company provides training to our associates covering both the importance of confidentiality of personal information and how to take appropriate and required measures to fulfill privacy responsibilities.


We collect nonpublic personal information about you from:

  • Applications or other insurance forms you complete.
  • Your business dealings with us.
  • Information we receive from medical, or health care providers as authorized by you.
  • Information provided when you report or file a claim.


We may disclose information we collect as permitted by law to the following persons or organizations:

  • Companies with whom we contract to perform marketing and support services on our behalf, such as data processors and printing companies.
  • Our licensed insurance agents who may offer our insurance products, assist with policyholder service, survey customer satisfaction, or perform other duties related to their licensure as an insurance agent.
  • Regulatory and other government authorities. Examples include responses to a court order or a regulatory demand.

Companies with whom we share information are required to maintain the confidentiality of that information and to use it solely for the purpose for which it is disclosed.

We may disclose the following types of personal information as allowed by law:

  • Information we receive from you on applications or other insurance paperwork, such as your name, address, social security number and age.
  • Information about your transactions with us, such as your policy coverage, premiums and payment history.


We may collect medical information to provide you a product or to process a claim. We do not use or share this information for any other purpose than as required or permitted by law or as otherwise authorized by you.


You have the right to review and request correction of the personal information we have recorded about you. To do this, write to us at:

Lincoln Heritage Life Insurance Co.
PO Box 29045
Phoenix, AZ 85038


We maintain physical, electronic, and procedural safeguards that comply with federal and state regulations to protect your nonpublic personal information. Third parties who have access to personal information must agree to use it only to perform the services agreed upon and to comply with all applicable federal and state laws.

If you feel uncomfortable providing personal information over the internet, you always have the option of submitting information to the address or telephone number provided.

If you have any questions or concerns about privacy, our information practices, secure web servers or the confidentiality of personal data transmissions over the internet, e‑mail us at: or write us at:

Lincoln Heritage Life Insurance Co.

Privacy and Security Inquiries

PO Box 29045
Phoenix, AZ 85038


Use of this website is only permitted for the following, private, non-commercial purposes: (i) viewing this website; (ii) requesting a premium quote or additional information; (iii) corresponding with our corporate office on Lincoln Heritage business matters or life insurance; (iv) accessing or submitting policy forms; (v) submitting a data access request (vi) transferring to other websites through links provided on this website; and (vii) making use of other facilities that may be provided on the website.

The use of automated systems or software to extract data from this website for commercial purposes, (‘screen scraping’) is prohibited unless the third-party has received express written authorization from an officer of Lincoln Heritage Life, permitting access to and use of the intellectual property contained on this site.


Per California law, you can request the personal information and the categories of personal information we have collected about you, request deletion of certain information, and/or opt-out of the sale of the personal information we have collected about you. You or your verified Authorized Agent, defined by CA AG 999.326, may submit a request on your behalf using this link, Consumer Privacy Request form. We will record your request as soon as we receive it but please note that it could take up to 45 days to verify and process your request. We will send a confirmation letter once the process is completed. If you prefer, you can use one an alternate form of contact provided in the chart at the end of this page.

California Consumer Privacy Request Metrics
Calendar Year: 2022Requests to Opt-OutRequests to KnowRequests to Delete
Median response:5 days 


Submit online using this link: Consumer Privacy Request form
Our line dedicated to consumer privacy: 1-800-945-0156
Email us at:
Send a written request to: Lincoln Heritage Life Insurance Company
Consumer Privacy Division
PO Box 29045
Phoenix, AZ 85038


For any other questions, contact our customer service department at: 1-800-438-7180.