We’re in business to pay your claims. In most cases, we pay claims within 24 hours, always treating you with utmost care, respect and consideration. We hope to make a difficult time in your life just a little easier.
- To report an accidental death claim by phone, call our service center at (800) 438-7180.
When you call, please have the following information on hand:
- Name of the deceased
- The policy number(s)
- The date of death
Our service center will walk you through the claims process and answer any questions you may have. For most accidental death claims, we’ll need a certified copy of the insured’s death certificate, any accident, autopsy, or toxicology report and the original policy. If your situation requires any additional forms, we’ll fax or mail them to you, the beneficiary or the funeral home, for your convenience.
To report an accidental claim by mail, fax or e-mail
MAIL to: Lincoln Heritage Life Insurance
P.O. Box 29045
Phoenix, AZ 85038
FAX to: (602) 808-8845 E-MAIL to: email@example.com
If you choose to report a claim using one of these methods, please be sure to complete a Claim Form in its entirety. Pay close attention to the beneficiary section – we may need to contact the beneficiary if we have any questions. We’ll need a certified copy of the insured’s death certificate and the original policy.
For dismemberment claims, the documentation needed varies with the circumstances of the loss. Any medical and/or accident reports you can provide for review will be helpful. If you have any questions, please call the service center at (800) 438-7180.
“I want to thank you and your staff for your deepest sympathies and kind words at the time of a terrible blow in my life. I appreciated the fast response that was given to the claim on my loved one. Continue to keep up the good work that you all are doing for people like me. Again, thank you, and if I need you all anymore believe me your insurance will be the first and only one I will get. I will also tell other people about it.”
- Mrs. S.M., Jackson, MS
“Thank you very much for your expression of condolence at this trying time. Your company has been nothing but the best. It has been very nice doing business with you. I shall certainly keep your company in mind should I need your services in the future.”
- Mrs. V.C., Houston, MO
“I would like to thank you for your sympathy. Our family appreciates your prompt and great service. There were no questions asked and I didn't have any trouble out of this company. Your insurance company has been there in our dearest time of need. I would recommend Lincoln Heritage to anyone and everyone. On a scale of 1 - 10, I would rate Lincoln Heritage a 10 ½. I look forward to continue my service with your company.”
- Mrs. C.C., Quantico, MD
STILL LOOKING FOR THE ANSWER?
Find them in our Frequently Asked Questions about the claims process.
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